How much does shipping cost and how long does delivery take?
No matter what you’re shopping for, each product page has a Delivery Estimate tool where you can enter your postcode, suburb, or town. The shipping cost will appear, plus the estimated delivery time. You can see this information in your cart at any time, and during checkout.
Your order’s delivery cost and time is influenced by:
- the total order value – if it’s under $49, a minimum shipping fee will be applied
- the size and weight of your order – big, bulky packages cost more to deliver (packages over 15kg and longer than 70cm)
- your location – delivery to remote or regional Australia costs more than metropolitan areas
Your order will be dispatched within 24 to 48 hours, and deliveries are made between Monday and Friday during business hours (9am – 5pm). Delivery time is subject to the availability of stock from our suppliers, and delivery time may be extended if they don’t have stock on hand.
But, don’t worry, if any part of your order can’t be shipped to you on time you’ll be notified, and the rest of your order will be shipped to you within the usual timeframe – so waiting for one item won’t impact the rest of your order from being shipped!
How do I track my order?
Once checkout is complete, you’ll receive an email with your tracking number so that you can keep an eye on your order. If you’ve ordered multiple products, you may receive a tracking number for each delivery.
Will all the parts in my order be shipped together?
Most orders will be combined into one delivery. However, in some instances you may receive multiple deliveries. We will provide a tracking number for each order.
Can I pick my order up from you?
Yes, we now offer Click & Collect service from our warehouse 8 Standton Road, Seven Hills, Sydney, 2147, NSW, Australia.
After you have placed and paid for your order and marked the order for collection, please give our warehouse staff 1-2 hours to have your items ready. You can collect your items at the Dispatch area of our 3rd Party logistics warehouse (Yusen Logistics) 8 Standton Road, Seven Hills, Sydney, 2147, NSW, Australia.
You will be able to collect orders Monday – Friday 9am – 4pm.
Please note that orders received after 3:30pm will be available to collect the following work day morning.
Can I send my order to a PO Box?
Unfortunately, not all parts can be shipped to a PO Box. We’ll be in touch if your order is unable to be delivered to your nominated shipping address.
Can I change or cancel my order?
You can change or cancel your order, however, as all orders are typically dispatched within 48 hours of payment, please get in touch with us as soon as possible about changes or cancellations.